Credence is committed to providing innovative solutions and exceptional services across software development, web design, advertisement services, ID card creation, and printing. This policy outlines the company’s operational standards, customer service guidelines, ethical expectations, and employee conduct to ensure the highest level of service quality, professionalism, and customer satisfaction.
Our mission is to deliver cutting-edge technology solutions, creative designs, and effective marketing strategies to our clients while upholding values of integrity, professionalism, and excellence in every aspect of our business operations.
Our company offers a broad range of services that include:
Software Development: Custom software solutions, application development, and system integration.
Web Designing: Custom website design and development, e-commerce solutions, and user experience (UX) design.
Advertisement: Digital marketing, social media campaigns, SEO optimization, print and online advertising, and branding services.
ID Card Making: Design and production of identification cards, including employee ID cards, membership cards, and event passes.
Printing Services: High-quality printing solutions for various marketing materials, brochures, business cards, flyers, banners, and more.
Customer Service Policy
We are committed to providing exceptional service to every customer. Our customer service policy includes the following principles:
Responsiveness: We will respond to all client inquiries within 24 hours during business days.
Clear Communication: All communications, including project timelines, deliverables, and pricing, will be communicated transparently and in writing.
Quality Assurance: We guarantee high-quality products and services. All work will be reviewed for accuracy, design integrity, and functionality before being delivered.
Feedback: We encourage client feedback and aim to make continuous improvements based on customer needs.
Confidentiality and Data Protection
Confidential Information: We respect the confidentiality of all client information. All personal, business, and project-related data shared with us will be securely handled.
Data Privacy: We comply with all applicable data privacy laws and regulations, ensuring that all customer data is protected against unauthorized access, loss, or misuse.
Employee Conduct and Expectations
Professionalism: All employees are expected to maintain a high standard of professionalism in client interactions, teamwork, and work habits.
Integrity: Employees must act with honesty, transparency, and respect in all company dealings.
Customer Focus: Our employees are encouraged to go the extra mile in delivering exceptional service and support to our clients.
Quality Standards
Our company adheres to the following quality standards:
Software Development: Use of best practices in coding, testing, and deployment. Adherence to project timelines and customer requirements is paramount.
Web Design: Emphasis on responsive design, user-friendly interfaces, and visually appealing layouts.
Advertisement Services: Effective and targeted campaigns, focusing on results and ROI for clients.
Printing Services: High-quality materials and cutting-edge printing technologies to ensure the best final product.
ID Card Making: Precision in design, durability of materials, and adherence to client specifications for each ID card.
Pricing and Payment Terms
Quotes and Estimates: Pricing will be provided upfront based on the project scope and requirements. Quotes may vary depending on complexity and project size.
Payment: Payment terms will be agreed upon before starting any project. A deposit may be required for larger projects, with the balance due upon completion.
Late Payments: Any late payments will be subject to a late fee, as outlined in the contract terms.
Project Management and Timelines
Project Timelines: Clear timelines will be established for all projects, and regular progress updates will be provided to clients.
Delays: We strive to meet deadlines; however, delays may occur due to unforeseen circumstances. In such cases, we will communicate promptly with clients and make every effort to minimize the impact.
Client Involvement: Clients are encouraged to provide timely feedback and approvals at key project milestones to ensure smooth project execution.
Intellectual Property Rights
Ownership: All intellectual property created during the course of a project, including designs, software code, and branding materials, will be owned by the client upon final payment unless otherwise agreed.
Licensing: Where applicable, software or web-based products may be licensed to clients for specific use cases. Full details will be provided in the contract.
Health and Safety Compliance
Credence ensures a safe working environment for employees and visitors. All safety protocols, both in the office and on-site, will be followed, including appropriate ergonomic practices and compliance with health regulations..
Environmental Responsibility
We are committed to minimizing our environmental impact. We encourage eco-friendly practices, including the use of digital tools to reduce paper waste, recycling, and using environmentally responsible printing materials whenever possible.
Complaint Resolution and Dispute Resolution
Complaint Resolution: Any complaints from clients will be taken seriously and resolved within a reasonable timeframe. Clients are encouraged to communicate their concerns via email or our customer service line.
Dispute Resolution: In case of a dispute, we will attempt to resolve it through negotiation or mediation. If a resolution cannot be reached, the matter will be handled according to the laws and regulations governing business practices in kolkata.
Amendments and Revisions
This policy may be amended or revised at any time by Credence to ensure that it remains in compliance with legal standards and meets the evolving needs of the company and its clients. All employees and stakeholders will be notified of any changes.
By adhering to this policy, we aim to ensure a harmonious and professional working environment, foster customer trust, and continuously improve the quality of the services we offer.